Requesting a change

If your trip starts in less than 72 hours, or you purchased your trip less than 24 hours ago, please request booking cancellation via phone at +1 (888) 839-0189. We’ll examine your ticket and let you know about the exchange eligibility and all the associated fees.

For other trips, please follow the instructions below:

• Submit an exchange request by contacting us through Chat
• Get a confirmation email that the exchange inquiry was successfully received
• Receive the response to your inquiry
• If an exchange is permitted: Accept the new option and provide written authorization via email, get a confirmation email and receive a new ticket confirmation directly on your email account
• If an exchange is not permitted: Get acquainted with other alternative options you may have, such as a credit for future use or refundable taxes, and choose the most convenient option for your travel needs.

Processing Fee for customers that have tickets with Support Bundles plans included will be charged in accordance with the type of Package purchased.